Refund, Return Policy

. General Overview

This Policy governs returns, refunds, and exchanges for products purchased through SoleWear’s official website, mobile application, or authorized sales channels.

  • Products purchased from unauthorized resellers or third-party platforms are not covered under this Policy.
  • SoleWear reserves the right to update this Policy at any time without prior notice. Updated terms will be posted on our website and shall be binding from the effective date.

2. Eligibility for Returns and Refunds

To be eligible for a return, exchange, or refund:

  1. The product must be purchased directly from SoleWear’s official website or app.
  2. The item must be unused, unworn, and in its original condition, with tags, packaging, and accessories intact.
  3. Returns must be initiated within 7–15 days (exact period to be defined by SoleWear) from the date of delivery.
  4. Items that show signs of wear, damage, or tampering will not be accepted.

3. Non-Returnable / Non-Refundable Items

The following categories of products are not eligible for return, refund, or exchange:

  • Clearance, discounted, or final sale items.
  • Customized or personalized footwear.
  • Gift cards or promotional vouchers.
  • Items damaged due to customer misuse, negligence, or improper care.
  • Products returned without original packaging or invoice.

4. Return Process

Customers must follow the steps below to initiate a return:

  1. Request a Return
    • Log into your SoleWear account, navigate to “My Orders,” and select the item you wish to return.
    • Alternatively, you can contact our Customer Support team via email or phone with your order details.
  2. Approval of Request
    • Once your request is reviewed, you will receive confirmation if your return is eligible.
    • A return authorization number (RMA) and shipping instructions will be provided.
  3. Packaging the Item
    • Place the product in its original packaging with all tags, accessories, and invoice included.
    • Secure the package to avoid damage during transit.
  4. Return Shipping
    • SoleWear may provide a prepaid return label depending on your location.
    • In certain cases, customers may need to bear the return shipping cost.
    • Shipping fees are generally non-refundable unless the return is due to an error on our part.

5. Inspection of Returns

  • Once we receive the returned product, our quality assurance team will inspect it.
  • If the product meets eligibility requirements, we will proceed with your refund or exchange.
  • If the product does not qualify, it will be shipped back to you at your expense.

6. Refund Process

Refunds will be issued as follows:

  1. Original Payment Method
    • Refunds will be credited to the payment method used at checkout (credit/debit card, wallet, UPI, etc.).
    • Processing timelines may vary depending on your bank or payment provider, usually within 7–14 business days.
  2. Store Credit
    • Customers may choose to receive store credit in their SoleWear account wallet for future purchases.
  3. Partial Refunds
    • If a product is returned damaged or missing parts due to customer negligence, SoleWear reserves the right to issue a partial refund or deny the request altogether.

7. Exchanges

  • Exchanges are subject to product availability.
  • Customers may exchange for a different size, color, or style of equal value.
  • If the desired product is unavailable, customers may opt for store credit or a full refund.
  • Exchange requests must follow the same procedure as returns.

8. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect item:

  • Notify SoleWear within 48 hours of delivery.
  • Provide order details and photographic evidence.
  • Once verified, SoleWear will arrange a replacement or issue a refund at no extra cost.

9. Late or Missing Refunds

If you have not received a refund within the expected timeline:

  1. Check with your bank or credit card company.
  2. Contact your payment provider, as processing delays may occur.
  3. If the issue persists, reach out to SoleWear Customer Support with your order ID and refund confirmation.

10. Cancellation Policy

  • Orders can be canceled within a limited window (usually before dispatch).
  • Once shipped, cancellations are not possible, and the return process must be followed.
  • SoleWear reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity.

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